Prescription Policy

You can request prescriptions and refills by calling us directly or by using our online pharmacy (powered by Covertrus) through our website. Our team will be happy to fill your pet’s prescription so that you can pick it up directly from our clinic. Our policy enables you to have prescriptions filled directly through the clinic, our online pharmacy, or have a written prescription prepared for you to deliver to a pharmacy of your choosing. Please remember to plan ahead. While we work diligently to accommodate requests as soon as possible. We ask you to provide 48 hours’ notice for prescription requests. If utilizing third-party/online sources, we encourage you to plan ahead 7 to 10 days to ensure adequate turn-around time from all parties involved.

Need to Know

  • Veterinarian-Client-Patient Relationship – If your pet needs medication, the Veterinary Board stipulates that there must be a valid veterinarian-client-patient relationship. This means that in order for us to be able to fill any prescriptions one of our veterinarians needs to have examined your animal within the past twelve (12) months. Some medications require follow-up appointments and/or lab work to help monitor the response and risks associated with the use of the medication.
  • Refill Requests Timing– Most of our prescription requests will be filled within the same day but we ask that you allow 48 hours for any prescriptions to be filled to allow our team to review the request and your pet’s medical record.

Third-Party Prescription Requests

We respect the right of our clients to get their pet’s medications from the pharmacy of their choice. Unfortunately, there is a high number of requests by online pharmacies that are inappropriate and inaccurate. By filling your prescriptions with us directly, we can provide the safest and most efficient service for your prescription refills. If you are choosing to have a prescription filled through another pharmacy, we are happy to prepare a written prescription for you to pick up, just as your doctor supplies you with a written prescription for any human medications. Please be aware that most online pharmacies require the original prescription to be mailed to them. We advise that you keep a copy for your records and ensure that you receive the correct medication with the correct dosing instructions. This DOES NOT mean that you cannot get your pet’s medication from an outside pharmacy. Our policy will be to issue you a handwritten prescription. This prescription can then be taken or mailed to any pharmacy of your choosing. Each pharmacy will have its own policies as to how they process written prescriptions. Please make sure to check with the pharmacy you plan on using in advance so there won’t be any lapse in medications if they require you to mail in the handwritten prescription.

In addition, we do have that $5 written rx fee.

Our goal is for your pets to live happier and healthier lives and we want our clients to be informed and aware of their options. We strive to make things as convenient as possible while still upholding our medical integrity.

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